Santa Barbara, Calif.-Cox Communications Inc. and expertcity.com last week said they will provide instant, real-time technical support for Cox@Home customers that use "DesktopStreaming" technology.
Through the Cox Web site, customers can get live online help by typing in a question and clicking "yes" when prompted for permission to automatically download the expertcity.com desktop-sharing application.
Cox customers can give their technical-service representative access to their mouse, keyboard and computer screen, allowing the representative to remotely assist with their computer problems. Customers can have a Cox representative fix PCs directly or walk them through the problem.
"Cox OnLine Technical Support" is being tested in San Diego for 90 days.