Acknowledging that service in Fairfax County, Va., has been 'less than
optimum,' Cox Communications Inc. has said that local analog and digital cable
prices will not be raised in 2002.
The Fairfax price freeze affects about 240,000 customers in an affluent
Washington, D.C., suburban area.
Cox officials announced the freeze at a county board of supervisors meeting
Monday, to which they were invited to address what regulators consider a high
level of complaints locally, even taking into consideration a system upgrade
currently in progress.
Claus Kroeger, the senior vice president of operations for Cox's Eastern
Division, and Gary McCollum, the vice president and general manager for Cox
Communications Northern Virginia, attended the meeting.
Cox officials conceded service has been sub-par and offered the price freeze.
Basic cable would remain at $12.70 per month through December, and expanded
basic would remain at $40.40.
Digital offerings are rolling out now, as Cox completes the $500-million
High-speed data service is not covered by the freeze, but Cox officials said
there has been no decision made on changing the current monthly charge: $29.95,
plus a $15 modem rental.
The current provider is Road Runner. Cox bought the former Media General
Inc.-owned system in 1999.