Just 18 months after Hurricane Katrina, Cox Communications New Orleans was in recovery mode once again Tuesday following an apparent early morning tornado that killed one city resident and did its share of damage.
As of Tuesday afternoon, Cox was working to reconnect service to areas damaged by the tornado. The operator's service was out for fewer than 5,000 of its 183,000 subscribers in New Orleans, according to local-system officials there. There were no injuries to Cox employees from the twister.
The majority of the 5,000 customers without Cox service also lost power. In situations where there are blackouts, Cox follows Entergy, the local electric company. Cox was waiting for Entergy to place new utility poles so that the cable system could restring its network and do any necessary splicing.
Cox New Orleans also secured alternative power in order to sustain its network as it waited for commercial power to be restored in some areas.
Employees from Cox Greater Louisiana -- which includes systems in Baton Rouge and Lafayette -- sent crews down to the Big Easy to help in the recovery of its network and get service back up for customers.