Cox Communications Inc. will further consolidate cable-modem subscribers
under its new 'Cox High Speed Internet' service roof as it starts the process to
switch over 100,000 Road Runner customers next month.
The Atlanta-based MSO earlier this year moved some 550,000 Excite@Home Corp.
customers to the new network, and it is now time for Road Runner customers in
the former MediaOne Group Inc. territories to make the switch.
Cox has started sending out conversion notifications to customers in its
Wichita, Kan.; Oklahoma City; Rocky Mount, N.C.; and northern Virginia systems,
according to pubic-relations manager Susan Leepson.
Road Runner customers in those systems should start receiving their
conversion kits in May, and they will have until the end of June to make the
transition, she added.
Service fees will remain the same in all but the northern Virginia market.
Cox raised monthly fees $5 for bundled customers and $10 for unbundled customers
last year in all but that market, so it is now time to bring it in line with the
rest, Leepson said.
With the conversion, northern Virginia customers will pay the same as their
Cox peers -- $34.95 monthly for customers who also take video or telephone
bundles and $44.95 for unbundled service.
The conversion will provide them with a local-content start page supplied by
Cox sibling Cox Interactive Media. Other changes include more electronic-mail
addresses -- up to seven per subscriber -- and remote e-mail access.
With the Road Runner conversion, the only Cox cable-modem subscribers not on
the new service are being served by the older Cox Express service in former TCA
Cable TV Inc. territories covering Texas, Oklahoma, Arkansas and parts of
Louisiana, as well as in Las Vegas.
Those customers will be next for conversion, but Cox hasn't set a schedule