Cox Taps TOA for Work-Force Management

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Cox Communications will use TOA TechnologiesETAdirect software service to manage its entire contracted-technician work force.

The MSO said it selected TOA’s on-demand Mobile Workforce and Customer Appointment Management solution due to “its easy configuration, superior flexibility, fast time to market, ease of use and comprehensive best-of-breed feature set.”

Cox serves more than 6 million cable, telephone and high-speed-data subscribers.

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