Cox Communications Inc. customers in Southern California; Omaha, Neb.; and
New England will soon have more choice -- not of programming, but of billing
The company will experiment in those systems by allowing customers to
customize the way their bills arrive. They can place their telephony,
high-speed-data and video transactions on one bill. Or they can choose two
services to be billed together and one service on a separate mailing.
Traditionalists can stick with separate bills for each product.
Cox's billing-services provider, Convergys Corp., created a standard billing
format for all products.
Ultimately, the test will include eight markets were the MSO currently offers