Cox Communications had consolidated remote DVR management features -- which are available to subscribers in most areas -- into new iPad, iPhone and Android apps that also provide the ability to check voicemails and other features.
Cox Mobile Connect, available as a free download, lets subscribers look up TV listings; check voice mails and manage home phone calls; get help for common support issues; receive weather alerts and school closings; and access Cox's Facebook page.
Last fall, Cox launched its first Android and Apple apps that let customers to schedule their DVR remotely. With the availability of Cox Mobile Connect, those standalone DVR scheduling applications have been removed.
The DVR management features are available in: Arkansas; Orange County, Calif.; Palos Verdes, Calif.; San Diego; Connecticut; Louisiana; Kansas; Rhode Island; Oklahoma; Las Vegas; Nebraska; and Hampton Roads, Va. Cox said additional areas will be supported in the next few months. Customers in those markets also can access the Remote Guide Access to program their DVR from a browser on the web or on any data-capable mobile device.
"Our customers are seeking more ways to access their Cox services," Cox vice president of product strategy and management Philip Nutsugah said in a statement. "Our new app, Cox Mobile Connect, gives our customers more ways to manage their Cox services when away from the home."
To use the DVR features, eligible customers log in via cox.com/mydvr and follow the instructions to program their DVR with Remote Guide Access.
Currently the feature provides support for Cox's standard DVR; remote DVR scheduling with the new Trio Plus package will be available in the future.
Other major pay-TV operators offer remote DVR management features, including Comcast, Time Warner Cable, DirecTV, Dish Network, Cablevision Systems, Verizon FiOS TV and AT&T U-verse TV.