CSG Systems International Inc. said Tuesday that it has made improvements to its "CSG Workforce Express."
Workforce Express is aimed at increasing the efficiency of field-based operations of broadband and direct-broadcast satellite providers.
The new browser-based version of its "CSG TechNet" application will support any device that uses Microsoft Corp.’s "Pocket PC 2002" operating system and has access to the Internet using "Pocket Internet Explorer." It is also compatible with Blackberry devices and laptops.
In addition, CSG has included product updates for supervisor-level employees, including a "Supervisor Module" that allows monitoring of technician work assignments and job status in real-time and communication with technicians in the field.