CSG Systems International Inc. has extended a licensing agreement with Time
Warner Cable to provide customer-care and billing solutions for 11 of the MSO's
divisions over the next 10 years.
CSG said the 11 divisions include the addition of the 110,000-subscriber
Lincoln, Neb., operation.
The vendor added that it will service video and high-speed-data subscribers
in those Time Warner operations using its "CCS" billing engine and its advanced
customer-care service-representative software.
The company said the deal also means that Time Warner can add CSG's
"ProfitNow" software, which CSG said helps MSOs to reduce churn, and "CSG
Workforce," which helps to streamline work orders.