CSG Teams Up with Prairie Systems

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CSG Systems International Inc. and Prairie Systems Inc. Monday debuted their automated voice-integrated appointment-verification solution.

The vendors said the offering combines Prairie Systems’ “Field Service Appointment Verification” solution with CSG’s “Workforce Express.”

CSG and Prairie Systems added that the combined offering brings immediate value to broadband operators and their subscribers by minimizing no-show field-service appointments and reducing the associated costs of callbacks for missed appointments.

“Our application has a voice now that speaks to both employees and customers while reducing dispatch-operator time commitments and making the job easier for managers,” CSG vice president of product management Dwayne Ruffin said in a prepared statement.

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