Foodies and customer-experience mavens will be intrigued when Danny Meyer, CEO, Union Square Hospitality Group, speaks at CTAM in New York on Thursday, Oct 6, at 9 a.m.
In a business where 80% of NYC restaurants fail, Danny Meyer cooks up success. He's competitive, brand-focused, sweats the small stuff, and most of all he is hospitable.
The noted restaurateur is founder of Union Square Cafe, Gramercy Tavern, Eleven Madison Park, Shake Shack, Maialino and more and they all have one thing in common: hospitality.
In his book Setting the Table: The Transforming Power Of Hospitality In Business, Meyer puts his emphasis on people. How you make your customers feel when they use your products and services is what sets your business apart.
The CTAM in New York conference (the annual event formerly known as the CTAM Summit) will take place Oct. 5-7 at the Marriott Marquis New York.