Data, Phone Systems Cope with Surge


Cable Internet-service and telephony providers were taxed but not broken by
Tuesday's terrorist attacks on New York and Washington, D.C.

A spokeswoman for cable ISP Excite@Home Corp. said the network was not
adversely affected by the surge in traffic following Tuesday morning's attacks.
She noted that overall usage was in fact reduced except for customers accessing
news content sites. No information was available immediately about traffic on
Excite@Home's electronic-mail services.

While wireless and wireline telephone networks also reported strain from call
volume following the attacks, AT&T Broadband said none of its
cable-telephony networks -- which serve more than 848,000 subscribers --
suffered from the effects of a traffic spike.

Cablevision Systems Corp. issued a statement noting that its telephony, data
and video network -- which serves suburban Long Island, N.Y. -- is operating
with 'no significant interruptions in service. The company awaits direction from
New York and federal authorities for guidance on the operation of its Manhattan
properties, including Madison Square Garden, The Wiz electronics stores and
Clearview Cinemas.'

An AT&T Broadband spokeswoman said the company routinely does not comment
on specific ongoing investigations, but it had cooperated fully in the past when
law-enforcement authorities sought its help with surveillance of traffic on its

'At this time, we at AT&T Broadband and AT&T [Corp.], in fact,
overall stand ready and willing to do whatever is necessary to help,' she

America Online Inc. and EarthLink Network Inc., the nation's two largest
ISPs, also said they are cooperating with the FBI.

One broadband-content provider that was affected but did not buckle from the
attacks was The Feedroom, a Web site that provides news video from cable and
broadcast sources around the country. The company is headquartered atop the
Holland Tunnel, with a vista of the World Trade Center towers.

'Our staff saw and heard the first impact, then the second, then the
collapses,' president and CEO Jon Klein said. 'Being news people, we immediately
rolled a video camera after the first plane hit and posted that clip within
minutes of the first impact.'

Feedroom staff was ordered to evacuate the building at 11 a.m. EST, although
Klein and four others remained for three more hours to ensure that local NBC
affiliate WNBC's live coverage was streaming both to Feedroom's site and the 26
local Feedroom sites the company runs for NBC around the country.

'We've had about a quarter of a million visitors in the past day [about three
weeks' worth in one day], serving more than 1,000 video clips on-demand per
minute and about 1,000 more live viewings per minute, as well,' Klein said

By Thursday morning, the usage number had jumped above 9,000 per minute, he
added later.