Direct-broadcast satellite provider DirecTV opened a 256,000-square-foot operations center in Denver.
The new facility expands on existing operations to include call-center management, field services, supply-chain management, independent retail-services support and an expanded information-technology/data center.
The company said the facility would create up to 1,000 new jobs and would be “the nerve center” for sales and service support operations for its more than 16 million customers.
“Our newly expanded operations center will be at the core of everything we do in support of our customers nationwide, from the provision of equipment to installation, follow-up service and customer contact,” said John Suranyi, president of DirecTV sales and service.
The operations center is located in a six-story building, formerly occupied by ICG Communications, in the Inverness Business Park in southeast Denver. A major overhaul of the building began in mid-2006 and was completed in late spring.
In addition to the new Denver facility, DirecTV operates a broadcast-uplink facility in Castle Rock, Colo., with 110 employees and a local broadcast-collection facility.