DirecTV Tops Consumer Survey

Publish date:

Satellite companies continue to beat cable operators in customer-satisfaction

DirecTV Inc. topped the American Customer Satisfaction Index compiled by the
University of Michigan, scoring a 72.

It was followed by direct-broadcast satellite rival EchoStar Communications
Corp. (68), Time Warner Cable (61) and Charter Communications Inc. and Comcast
Corp., which each scored a 55.

MSOs in the "other" category drew a 60.