Satellite companies continue to beat cable operators in customer-satisfaction
DirecTV Inc. topped the American Customer Satisfaction Index compiled by the
University of Michigan, scoring a 72.
It was followed by direct-broadcast satellite rival EchoStar Communications
Corp. (68), Time Warner Cable (61) and Charter Communications Inc. and Comcast
Corp., which each scored a 55.
MSOs in the "other" category drew a 60.