DirecTV said it is trying to pinpoint technical problems with the Web-based video steaming component of its $300 NFL Sunday Ticket that have been a source of customer complaints during the first three weeks of the regular season.
"Both our online and live streaming service experienced technical difficulties intermittently throughout the day,” Mike Benson, DirecTV’s chief information officer and executive vice president, said in a statement issued Monday. “We apologize to fans for the inconvenience this has caused them and are currently investigating the root cause to ensure this does not happen again."
TV Predictions, which has been tracking the issue over the past three weeks, said DirecTV.com, where games are being streamed, went down for about an hour on each of the first two Sundays of the regular season. It reported Monday that NFL Sunday Ticket users complained of a brief outage yesterday (September 22) at about 1 p.m. ET. NBC News correspondent Luke Russert tweeted at about 4 p.m. ET Sunday that games on the site were “frozen.”
Later in the day, DirecTV later suggested via Twitter that that games on the site would stream properly if users turned on the closed captioning features, but acknowledged that the satellite TV company was working on a longer-term fix.