Dish Network extended its deal with CSG Systems International that includes a three-year commitment for customer care and billing services through Dec. 31, 2012, and a five-year commitment for print and mail services through Dec. 31, 2014.
The agreement also includes an option for Dish to extend these services through Dec. 31, 2015, as well as migrate to CSG's next-generation customer care platform, which currently processes more than 32 million customer accounts.
Dish, which has roughly 14 million subscribers, represented about 18% (about $22 million) of CSG's total revenue for the third quarter of 2009. Comcast is CSG's biggest customer, representing 25% ($31 million) of sales in the most recent quarter.
"We are pleased to have earned the right to continue to provide business critical services to Dish into the future," CSG president and CEO Peter Kalan said in a statement.
Dish and CSG entered into the new agreement Nov. 24 and is effective Jan. 1, 2010. As with the companies' current agreement, the fees for processing and related services to be generated under the new agreement will be based on a fixed monthly amount and subject to an annual price escalator.
Englewood, Colo.-based CSG said it expects the pricing terms and related guaranteed minimum fees under the new agreement to provide "visibility into the revenues expected to be generated from Dish over the next three years at annual levels relatively consistent with those generated under the current agreement in 2009."