Officials at Time Warner Cable and two technology suppliers had to scramble over the past two weeks to fix a bug causing the picture on the TV screens of many digital video recorder users to freeze.
The glitch — which Time Warner said affected subscribers with Scientific-Atlanta Inc. 8000-level DVRs running the Passport Echo interactive program guide from Pioneer Digital Technologies — generated a backlash for the burgeoning DVR service in New York City, Time Warner’s largest division.
It afflicted an unknown number of customers in New York and some other undisclosed markets.
Officials at Time Warner, Scientific-Atlanta and Pioneer had not resolved the issue by last Thursday, but Time Warner spokesman Keith Cocozza said in a Friday e-mail message that the glitch had been repaired.
After saying it received dozens of complaints from viewers, major New York broadcaster WNBC-TV ran a segment on Oct. 8 in which one anchor intoned, “Don’t give up your VCR just yet.”