Excite@Home Corp. said it has struck a deal with an Internet-data-center
service manager with the hopes of improving customer service.
The high-speed-data service said it has tapped InFlow Inc. to provide
colocation with around-the-clock, on-site customer-service support via InFlow's
Irvine and San Diego, Calif.; and Austin, Texas, IDCs.
From there, InFlow's facilities will 'augment' Excite@Home's existing
national information-technology infrastructure. InFlow said it 'guarantees 100
percent Internet availability' through its managed-network service.
'Excite@Home was needing an IDS service that would enhance its redundancy and
provide increased availability that is backed by certified technical staff,'
director of network facilities Jerry Parks said in a press