Fremont, Calif. -- The City Council here has fined TCICablevision, the predecessor to AT&T Broadband & Internet Services, $18,000 overcustomer-service problems, while continuing to study whether service standards should beset for the @Home Network high-speed-data service.
Fremont -- an early @Home launch market and the city whereAT&T is now testing a combined cable, data and telephony offering -- was the site of awell-publicized slowdown in the premium data offering in November.
Since then, the City Council has been working with TCICablevision officials to resolve @Home service problems such as the handling of customercomplaints.
On March 23, the City Council resolved to form a task forceto study issues surrounding the possible service standards, and it also levied the fine onTCI for failing to meet call-answering standards.
TCI said it hired 180 more people to handle the unexpectedrise in customer-call volume.