As part of a make good to subscribers who were impacted by a temporary service disruption during Tuesday’s FIFA World Cup qualifying match between Honduras and the U.S., fuboTV is offering those customers a free upgrade for (and a first look at) a new Advanced DVR product that will let them store more programming, with no expiration.
Subscribers to fuboTV, a sports-focused virtual MVPD, complained Tuesday night that they could not log in to watch the game, which was televised by beIN Sports and NBCUniverso.
fuboTV said its tech team identified and addressed the issue and has incorporated the fix into the newest versions of its apps, but didn’t elaborate on core cause of the problem.
In an email to affected customers, fuboTV apologized for the temporary service disruption and presented the cloud DVR offer.
“To try to make things right, this coming week we’re going to upgrade your fuboTV account for free,” fuboTV said in the email. “You’ll be one of the very first people to receive Advanced DVR, a new add-on feature. It will increase your DVR space from 30 to 500 hours, and let you keep your recordings as long as you want. Enjoy Advanced DVR free for six months, on the house. We’ll automatically upgrade your account. You don’t have to do anything.”
The cloud DVR upgrade is a significant one for fuboTV. In June, the service provider expanded capacity of its cloud DVR to ten “slots” (up from an original three) and allowed subs to store recordings for up to ten days, up from an original three days.
fuboTV competes in the virtual MVPD sector against several other providers that also offer cloud DVR with varying degrees of features, including Sling TV, PlayStation Vue, YouTube TV, and Hulu. DirecTV Now, AT&T’s OTT TV service, is currently testing a cloud DVR service that’s expected to launch later this year.
Tuesday’s temporary outage was the first significant one from fuboTV since the “El Clásico” matchup between Real Madrid and FC Barcelona in April 2016, when subs ran into sign-on trouble and other streaming-related issues.
Soon after, fuboTV moved to rebuild its platform in-house rather than leaning on one that is largely based on outsourced products.