GCI Settles 911 Outage Investigation for $2.4 million

Operator promises to beef up emergency service and keep FCC in loop

The FCC's Enforcement Bureau has settled a wireless 911 outage complaint against Alaska telecom and cable company General Communications Inc. (GCI) for $2.4 million.

In addition to the monetary forfeiture, GCI agreed to "strengthen its procedures" for delivering 911 service and to adopt a "robust" compliance regime.

At issue were service outages between 2008 and April of this year. The FCC concluded that all the outages, which affected 911 service, could have been prevented or minimized if GCI had had the "appropriate" safeguards.

The FCC also said GCI did not file timely outage reports with the FCC in four of the five outages.

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