InStranet Keeps Comcast’s Contact Centers In-Line

Comcast is deploying InStranet’s Contact Centers In-Line software for use by its customer-service representatives and technicians.

The vendor said its CCIL software allows cable operators to “deliver contextual and profile-based knowledge -- such as policies, product promotions and troubleshooting information -- to thousands of end-users in multiple locations,” helping them to “increase customer satisfaction and first-call-resolution rates while reducing overall call times.”

The MSO will continue the deployment into early 2008, InStranet said.