'MCN' Names Cox 2009 'Operator Of The Year'

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The editors of Multichannel News have named Cox Communications the 2009 "Operator of the Year," and will profile the Atlanta-based MSO in print and online in a Sept. 28 special report.

Each year, Multichannel News recognizes one operator that has set itself apart from the competition and has had an impact on the overall industry through a combination of vision, innovation and service.

This year, Cox was chosen for taking risks and delivering results in a range of areas -- from high-speed data and telephony to video-on-demand -- while continuing to receive high marks for its customer service. Company president Pat Esser and his team have also demonstrated a commitment to exploring new areas of growth and opportunities to boost customer loyalty, as the operator ramps up an ambitious run at the wireless market.

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In the upcoming special report, Multichannel News will examine the strategic outlook, ongoing and new initiatives and attention to customer service that earned Cox the 2009 "Operator of the Year" accolade.