The editors of Multichannel News have named Cox Communications the 2009 "Operator of the Year," and will profile the Atlanta-based MSO in print and online in a Sept. 28 special report.
Each year, Multichannel News recognizes one operator that has set itself apart from the competition and has had an impact on the overall industry through a combination of vision, innovation and service.
This year, Cox was chosen for taking risks and delivering results in a range of areas -- from high-speed data and telephony to video-on-demand -- while continuing to receive high marks for its customer service. Company president Pat Esser and his team have also demonstrated a commitment to exploring new areas of growth and opportunities to boost customer loyalty, as the operator ramps up an ambitious run at the wireless market.
In the upcoming special report, Multichannel News will examine the strategic outlook, ongoing and new initiatives and attention to customer service that earned Cox the 2009 "Operator of the Year" accolade.