Jones/NCTI said it has struck a three-year deal to provide Midcontinent Communications with a suite of learning tools for the MSO’s frontline field technicians and call center teams.
The package includes Jones/NCTI's course material, mobile learning application and career path development tools, as well as LogiCALL customer service support. Under the deal, Midcontinent’s techs and call center staff will get access to Jones/NCTI's Master Technician and Master Representative course materials, and the MSO will deploy Amp, Jones/NCTI's mobile learning application.
Jones/NCTI will also provide opportunities for career planning and advancement with career paths created and tailored for Midcontinent.
Midcontinent will introduce the new Jones/NCTI program to employees in early 2015.
“Our team is excited to deepen our relationship with Midcontinent by providing their frontline technicians and customer care teams with a results-driven learning program that supports a clearly defined career path,” said Stacey Slaughter, CEO of Jones/NCTI, in a statement. “ All MSOs can benefit from the way we have restructured our offerings to integrate with and supplement existing learning programs."
"We're thrilled to provide our team with tools to expand the superior customer service they provide today through our relationship with Jones/NCTI,” added Kathy Green, director of talent development at Midcontinent. “These solutions will deliver on-demand, next-level learning to help our employees on the job as well as throughout their careers. I expect deployment of the Jones/NCTI solutions will have a positive impact on our company, our employees and ultimately, our customers."