Milestone for CSG Systems


CSG Systems International Inc. said Tuesday that its “Workforce Express” now reaches 20 million broadband and direct-broadcast satellite customers nationwide.

The company said it is now the largest provider of work-force-management services to the nation's broadband and DBS operators, supporting 32,500 technicians and 2,600 dispatchers by automatically scheduling, dispatching and routing technicians as they provide on-site customer service.

The vendor added that it will release new features this month designed to enhance its existing capabilities to allow service providers to better analyze routes that technicians take to jobs and to automatically assign technicians with specialty skills to specific jobs through simple coding.