Multichannel News announced today that its 2012 Operator of the Year is Charter Communications.
Each year, the editors of the magazine honor a single multichannel TV provider/operator based on several categories, including customer service, stock price, technological innovation, financial performance and industry leadership.
With its stock up more than 60% over the past 12 months, a new management team headed by a seasoned veteran -- former Cablevision Systems executive Tom Rutledge -- and an aggressive new stance in attracting subscribers, the St., Louis-based MSO has quickly shed the mantle of a debt-laden, low-growth MSO, and is earning a reputation as one of the savviest operators.
Charter already has had some early success -- it added 20,000 basic video customers in the first quarter, the first positive growth in that measure in five years -- and has realigned its product packages and offerings, meanwhile renewing its focus on attracting data-only customers.
But its greatest value lies In what could be -- at 34% video penetration and low exposure to telco competition, Charter has more basic-subscriber growth runway than any other cable operator.
On Sept. 24, Multichannel News will feature Charter as the 2012 Operator of the Year in a special report that details how the MSO has undergone a transformation over the past year.