Netgear is facing a class action lawsuit centered on allegations that a DOCSIS 3.0 modem model from the vendor suffers from a “serious defect” that results in high spikes in network latency and degraded Internet connections.
Schubert Jonckheer & Kolbe said it filed the suit April 14 in the U.S. District Court for the Northern District of California. The suit is focused on the CM700, a DOCSIS 3.0-certified modem that uses the Intel Corp. Puma 6 chipset that can bond up to 32 downstream channels and up to eight upstream channels.
In response, a Netgear official said it’s the company’s policy to not provide public comment on pending litigation, “but for the sake of our customers, we would like them to know that we have full confidence in the CM700 cable modem.”
The suit against Netgear shares similarities with another class action filed against Arris that centers on the SURFboard SB6190, a D3.0 modem that also uses Intel silicon. Arris declined comment on the suit, but announced last year it was working with Intel on a firmware fix.
"Netgear and other cable modem manufacturers shipping modems with the defect should recall the affected models and issue refunds,” Noah Schubert, a partner at Schubert Jonckheer & Kolbe, said in a statement.
The firm said it is also investigating whether other cable modems containing the Puma 6 chipset, including modems from Linksys, Cisco, Hitron, and Arris, also suffer from the same alleged network latency defect.
In the Netgear suit, the firm claims that the problem stems from Netgear’s decision to swap out Broadcom silicon with Intel’s Puma 6.