Netsurfer Inc. -- which provides subscriber-connectivity-management software
to cable companies, including Cablevision Systems Corp. -- is releasing a new
product suite, "NetKit Broadband 6.0."
The new kit allows operators to view client-side connectivity issues by
turning the subscriber's computer into a manageable network element.
The kit provides for connectivity management, diagnostics, content
management, target messaging and installation of new applications.
An added feature is tool sets for signal monitoring, context-sensitive online
help and self-healing tools that can help operators to automatically resolve
technical problems before they turn into help-desk calls.