NextiraOne North America will help Cable One Inc. to improve its contact-center technology under terms of a deal announced Tuesday.
The agreement includes the implementation of an Internet-protocol-telephony-based contact center at the MSO’s headquarters and its remote sites across the country, along with full technical support and a five-year service agreement.
“IP telephony allows a company like Cable One to maintain its close-knit connection with its local customers, while also offering the flexibility, reliability and security of a larger contact-center environment," NextiraOne CEO Dale Booth said in a prepared statement.
Cable One vice president of digital services and technology Stephen A. Fox added, “Most of our sites are in smaller, rural regions, and that's where NextiraOne really benefits us. With their experience and expertise in contact-center technologies, they were able to provide us with a solution that delivers advanced capabilities to all of our associates, no matter where they are."
Fox continued, "Suddenly, we're bringing call-tracking and advanced contact-center capabilities to offices that never experienced them before. That means our contact-center agents have quicker access to better information and our customers feel connected, whether during on-peak or off-peak hours.”