N.J. Gets Tough with Cable Ops - Multichannel

N.J. Gets Tough with Cable Ops

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Tougher customer-service restrictions on cable operators in New Jersey took effect Monday, AP reported.

Under the new rules, operators must:

• Schedule service appointments within four-hour windows;

• Answer customer-service phone calls within 30 seconds;

• Provide credits for service disruptions of three hours or more when customers request them (it had been six hours); and

• Send second notices if they fail to disconnect a customer's service within 30 days of the first shut-off notice.

Violators face fines of up to $1,000 for each infraction.

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