N.J. Tightens Customer-Service Rules - Multichannel

N.J. Tightens Customer-Service Rules

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The New Jersey Board of Public Utilities tightened its cable customer-service rules Wednesday, AP reports.

Under the new rules, set to take effect Nov. 17, operators will be required to schedule service appointments within four-hour windows, to give credits for service disruptions that last three hours or more and to answer calls from customers within 30 seconds.

In addition, operators must provide more detailed breakdowns of various items in their bills.

And cable companies will have to send customers second notices informing them that their service will be discontinued if they do not act on the first notices within 30 days of their receipt.

There are about 2.5 million cable customers in the state.

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