Cablevision Systems Corp.’s Optimum Online was the top-ranked high-speed-data service in PC Magazine’s 17th annual reader-satisfaction survey.
Cable-modem services from other major MSOs also beat competing digital-subscriber-line services in overall ratings, while the telcos scored higher points when it came to price of service.
Optimum Online scored a 8.2 overall rating, followed by Time Warner Cable’s Road Runner (8.1); Cox Communications Inc. and Insight Communications Co. Inc. (8.0); EarthLink Inc. (7.9) and Mediacom Communications Corp.’s Mediacom Online (7.7).
Comcast Corp. scored a 7.6 overall rating, placing it on the same level as telcos Verizon Communications and BellSouth Corp. and overbuilder RCN Corp.
Charter Communications Inc. was the lowest-ranked major cable MSO, with a 7.5 overall rating.
Cable MSOs averaged a 7.8 overall rating, while DSL firms averaged a 7.6.
While cable MSOs performed well in terms of connection speed and connection-reliability ratings, DSL services performed better when readers were asked to rate companies on the fees they pay for high-speed Internet service.
SBC Communications Inc. was the top-ranked high-speed-data service in fees, scoring a 6.7 rating. It was followed by Verizon (6.6); Qwest Communications International Inc. (6.3); EarthLink (5.9); Insight and Cox (5.7); Charter (5.5); Road Runner (5.4); Mediacom (5.0); Adelphia (4.9) and Optimum Online (4.7).
DSL services averaged a 6.3 rating in terms of price, beating cable’s 5.3 rating.