S-A Signs Deal with SupportSoft


Scientific-Atlanta Inc. signed a deal with SupportSoft Inc. to automate the
diagnosis and resolution of problems in set-top boxes.

SupportSoft -- which has sold software tools to operators in the
Internet-protocol space -- has developed a "Video Service Automation Suite"
software package. That software suite will be integrated with S-A's "SciCare"
data-analysis engine.

The combination will help operators to control and manage video-service and
education issues, which SupportSoft said should cut down on service calls to

Elsewhere, TVN Entertainment Corp. is releasing the 1.3 software version of
its "ADONISS" video-on-demand asset-management software

Available June 2, the software will allow MSOs to search and track specific
titles, view content in multiple sites on an asset basis and provide
asset-status information for third-party content.