Shaw Cablesystems G.P. said Tuesday that it is the first cable company in Canada to make its monthly bills and customer-service structure user-friendly for sight-impaired customers.
The MSO’s customers can now request their monthly bill in Braille or large-format printing, or they can also sign up for online billing and use a variety of technologies, such as text-to-speech software, to ensure that they can read or review their monthly statements.
“It's extremely satisfying to deliver these vital services to our sight-impaired customers," Shaw Communications Inc. president Peter Bissonnette said in a prepared statement. "Providing our statements in Braille and large-print formats enhances the independence, equality and privacy for these customers as they manage their home services and finances.”