RANCHO CORDOVA, CALIF. -Goodbye flesh and blood, hello automation.
Time Warner Cable
customers in Memphis, Tenn., can now order
Home Box Office
premium programming directly from the Web thanks to the installation of
'new "CyberCSR" online billing application.
CyberCSR interfaces with the cable operator's information database to verify and confirm the service order and deliver HBO "within minutes" of the customer request.
In most instances, HBO will be turned on before the customer has logged off from the Internet, DST said.