Marking an expanded deal between the companies, Suddenlink Communications has inked a deal to implement NetCracker’s Customer Management and CRM platform to help the MSO accelerate ordering, boost customer service efficiency and reduce training costs.
NetCracker already serves as Suddenlink’s primary hosted billing solution vendor.
“We're constantly looking for ways to both improve the customer experience and reduce costs,” said Bob Putnam, SVP and chief information officer at Suddenlink, in a statement. “We're excited to work with our partner NetCracker to help achieve these strategic goals.”
“Suddenlink is like many of our clients worldwide who face rising complexity and cost as they evolve to digital business models and enable more transactions and customer interactions,” added Sylvain Seignour, VP for the Americas and Europe at NetCracker, a subsidiary of NEC Corp. “We look forward to enabling Suddenlink to enhance its customer experience while reducing core operational costs and improving its ability to sell products and solve increasingly complex problems for customers.”
Suddenlink has about 1.4 million consumer customers in areas of Arkansas, Louisiana, North Carolina, Oklahoma, Texas, and West Virginia.