Suddenlink Communications has honored its latest batch of Customer Service Heroes, who have gone above and beyond the call of duty when it comes to serving customers and helping co-workers. The company, which launched its heroes program in the first quarter of 2005, takes nominations from fellow employees each quarter where an average 12 people are singled out as company heroes.
“We knew there were people doing great things in the field every day,” said Suddenlink corporate communication coordinator Josh Holland. “We wanted everyone to know about these extraordinary folks and they things they do.”
The honor, which includes them being featured in the employee newsletter, as well as a cash prize, is available to everyone at the VP level and below. Suddenlink also sends releases to the local press on the winners. For instance, Tim Hopper, who works in Suddenlink’s Texoma region, was honored for investigating a power outage affecting the operator’s East Texas system. He noticed that an elderly gentleman lacked power for his oxygen support system and powered up his generator and ran a line to the customer's house. The local newspaper in Mineral Wells, Texas, ran a story on Hopper and his actions.
“That happens a lot,” Holland said. “People like to hear about the good things other people do, especially people they know.”
Other fourth quarter winners included, among others, Angel Mejias (Texoma Region) who, during a routine installation call, found a bag that had been used by two bank robbers in the area earlier in the day; and Brian Borthwick (West Texas Region) who, when a coworker was forced to go on leave due to a medical ailment, set up an auction and raised more than $2,000 for the coworker and his family.