SupportSoft has hired former Time Warner Cable executive David Temlak as senior VP of customer service. Temlak will be responsible for the SupportSoft Expert Center, which will deliver technology support services to consumers based on the SupportSoft technology platform. He will report directly to SupportSoft president and CEO Josh Pickus.
Temlak brings over 15 years of experience in managing customer service operations to SupportSoft. Most recently, he served as the senior VP of customer care at Time Warner Cable and was responsible for guiding the MSO’s corporate customer care operations. Prior to Time Warner Cable, Temlak held customer care management positions at Continental Cablevision, Banyan Systems and Connolly Data Systems.
The SupportSoft Expert Center marries expertise and technology to help SupportSoft clients solve problems. The Expert Center will be available to SupportSoft partners, who can provide their customers with best-in-class support for consumer technology problems. Moreover, the SupportSoft Expert Center will provide PC technical support services directly to consumers via its Web site, www.support.com.
“We are delighted to have Dave joining the team at SupportSoft, Pickus said in a prepared statement. “He brings an extraordinary depth of experience in building and managing customer service organizations serving millions of consumers. He will be a lynchpin in our drive to build an unparalleled consumer technology support experience.”
Temlak is just as excited about his new position.
“As a customer of SupportSoft while at Time Warner Cable, I know the value that SupportSoft’s solutions can bring to consumers frustrated by technical problems,” said Temlak. “I am excited to put those solutions to work in our Expert Center to deliver an extraordinary customer experience.”
Separately, Jim Stephens has been added to SupportSoft’s board of directors. He was most recently the senior VP of worldwide sales and field operations at Adobe Systems. Prior to Adobe, Stephens held management positions in sales and marketing with Texas Instruments and Data Products Corp.