Time Warner Cable Expands Convergys Contract

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Convergys announced that Time Warner Cable expanded its existing contract for customer-care solutions.

Terms of the deal were not disclosed, although Convergys spokesman Jeff Hazel said the deal represents new business for the company.

Time Warner Cable has used different Convergys products and services over the past decade, including convergent billing solutions.

Under the expanded deal with Convergys, Time Warner Cable offers customer-contact channels that include both e-mail and online chat in both English and Spanish, providing account information and support, digital phone technical support, and answers to queries about billing, browsing, connectivity and e-mail issues.

"Time Warner Cable strives to provide its customers with the type of service and care opportunities expected from a digital company like ours and our relationship with Convergys supports our commitment to providing that level of customer care," Time Warner Cable chief marketing officer Sam Howe said in a statement. "Convergys' customer management solutions provide us with tools to support our video, high-speed data, and voice customers."

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