Time Warner Cable L.A. Deploys CSG


CSG Systems International Inc. said Time Warner Cable's Los Angeles system will deploy its "Workforce Express" product to more efficiently handle requests for new products and services in the 350,000-subscriber system.

The product is designed to support mobile devices and capture electronic signatures, in addition to routing technicians to assignments based on skills and location, all in real time.

Workforce Express will be integrated with the system's core CSG billing operation. CSG said one MSO that has used Workforce Express increased the number of jobs a technician could handle in a single day by 1.5.