Time Warner Cable is using American Roamer's wireless-coverage mapping system for North America to let its mobile customers check service availability down to the street level.
The customized CellMaps application allows TWC provides a zoom function for local or regional views; click-and-drag navigation; and the ability to search for 3G and 4G service. The TWC coverage viewer is available at http://timewarnercable.cellmaps.com/viewer.html.
Time Warner Cable also will provide CellMaps to its own customer-service representatives to determine coverage and available service offerings.
The MSO resells Clearwire's WiMax-based 4G service in several markets, including in Dallas, North Carolina and Hawaii, and also offers customers access to Sprint Nextel's nationwide 3G network. Time Warner Cable is an investor in Clearwire, along with Sprint, Comcast, Bright House Networks, Intel and Google.
"With CellMaps, our customers are now able to get the most up-to-date information on their mobile service availability, and our customer-service personnel are equipped with an easy to use interactive tool to help them more quickly answer service inquiries," Time Warner Cable vice president of mobile operations Scott Taylor said in a statement.
Memphis, Tenn.-based American Roamer provides wireless-coverage mapping solutions for retailers, operators or other businesses that rely on wireless technologies.