Time Warner Cable Restructures

MSO Splits Into Three Operating Units: Residential, Business and Media Services

Time Warner Cable announced what it called the final step in a years-long organizational restructuring, doing away with its former regional set-up in favor of a more centralized structure focusing on three distinct business segments.

Instead of its former East Region and West Region set-up, the nation’s second largest MSO will be organized by reference to the customers served: Residential Services; Business Services; and Media Services. All three units will report directly to TWC president and chief operating officer Rob Marcus.

“For the past several years, we’ve been evolving the organizational structure of the Company to reflect changes in the composition of our business, in the competitive environment and in our customers’ expectations,” said Time Warner Cable chairman and CEO Glenn Britt in a statement.  “Today we are announcing the final step in our evolution from decentralized, geographic operating units to a more centralized structure with standardized operations.”

The new business units will be supported by newly centralized Technology and Network Operations, Human Resources, Finance and Communications groups, in addition to the already centralized Law, Government Relations, Programming, Strategy and New Business groups.

“Significant changes in our business environment have created the need for significant changes in the way we organize our work,” Marcus said in a statement.  “To deliver our customer, employee and investor expectations, we need a company structure designed for the future – one company, aligned in its objectives from top to bottom. Our new structure will ensure consistency across our enterprise, streamline decision making, accelerate product development and deployment, enable us to achieve functional excellence, and enhance the capability and reliability of our network. In addition, creating a separate management structure for Business Services reflects its increasing importance, and positions us to fully capitalize on this significant growth opportunity.”

Time Warner Cable said there are no mandated staff reductions associated with the restructuring.

The changes are effective immediately.

Residential Services will be headed by former West Region EVP, Operations Bill Goetz, who will become EVP and chief operating officer of the new division. Rounding out the Residential Services team will be former chief marketing officer Jeff Hirsch, who will become EVP and Chief Marketing and Sales Officer, Residential Services and former West Region president, residential services  John Keib, who will assume the new role of EVP and chief care and technical operations officer, Residential Services. EVP and President Time Warner Cable Media Joan Gillman will continue to lead Media Service as EVP and COO.

Carol Hevey, who had headed up the East region as EVP of Operations, announced earlier that she would retire effective Jan. 31.

Business Services will be led by a new EVP and COO and a search will be conducted to fill the role with the assistance of Gerry Campbell, EVP Business Services, who will retire in June. Campbell, along with Business Services presidents Ken Fitzpatrick and Craig Collins, will report to Marcus in the interim.

Technology and Network Operations will be headed by former EVP and chief technology officer Mike LaJoie, who will serve as EVP and chief technology and network operations officer of the new unit. The Technology and Network Operations leadership team will include:

  • Frank Boncimino, SVP and Chief Information Officer
  • Dave Flessas, SVP Network Operations Center and Operations Support
  • Mike Hayashi, EVP, Architecture, Development and Engineering
  • Henry Hryckiewicz, SVP, Business/Residential Field Network Engineering Operations
  • Jim Ludington, SVP, Technology Business Operations
  • James Manchester, SVP, Applications Operations
  • Howard Pfeffer, SVP, Broadband Engineering and Technology
  • Matt Stanek, SVP, Core, Metro and Regional Network Operations
  • Matt Zelesko, SVP, Converged Technology Group

Companywide responsibility for Finance, Communications and Human Resources will be consolidated respectively under the leadership of Irene Esteves, EVP and chief financial officer, Ellen East, EVP and chief communications officer, and Peter Stern, EVP and chief strategy, people and corporate development officer.