Time Warner Still Restoring Buffalo Service

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Time Warner Cable executives in Buffalo, N.Y., estimated that about 20,000 customers were still without cable service as of Thursday, the result of damage from a record-breaking early season ice storm there Oct. 13.

The system lost about 30,000 drops when trees, weighed down by heavy, wet snow, snapped limbs and knocked over whole trees, said Steve Jaworowski, vice president of marketing for the Buffalo division.

Recovery has been slow, as the cable operator must follow utility workers, restoring cable only after power lines are cleared and electricity is restored. Nearly 250,000 homes lost power in the storm.

Time Warner brought in crews from Albany and Syracuse, N.Y., among others, to help with restoration. By Monday, 50,000 homes were still without cable. Jaworowski said full restoration is anticipated by early next week.

Consumers have been patient with the company, he added, recognizing that the outage is not the fault of Time Warner. The company will offer credits to consumers for outages, but only if the blackout was unrelated to lack of power, he said.

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