Time Warner Cable is giving its field techs a high-tech way to keep track of
work orders using C-COR.net Corp.'s 'Integrated Services Management Mobile
The MSO is deploying the mobile management system in Greensboro and
Winston-Salem, N.C., as part of an effort to automate the service-order process.
Deployment should be complete in January.
State College, Pa.-based C-COR.net's Mobile Workforce Manager centers on
wireless devices that can funnel routing, dispatch and work-flow information to
installers and repair technicians directly.
In doing so, the system can increase the number of jobs completed in a day,
eliminate return visits and cut overtime.
'Our goal is to eliminate, to the extent possible, the paper-laden work-order
process. Equipping our field-service work force with wireless mobile computers
will make it possible for them to more effectively provide and maintain Time
Warner's full range of entertainment and advanced communications services,' said
Paul Stephens, vice president of technical operations for Time Warner Cable's
'Deploying this contemporary technology will allow us to automate and
streamline many of our back-office business processes that execute roughly
600,000 customer work requests annually,' he added.