Time Warner Cable, currently under siege from a possible takeover attempt and sluggish performance, has signed on a seasoned cable executive to take over the operational reins in January, former Insight Communications chief operations officer Dinni Jain.
Jain will become Time Warner Cable COO on Jan. 13, just under two weeks after current COO Rob Marcus becomes chairman and CEO on Jan. 1. Jain will be in charge of all three lines of TWC business – residential services, business services and media sales. He also will be responsible for TWC’s technology and network operations, product development and content acquisition functions, as well as its news, local sports and regional sports networks. Jain will be based in the company’s New York City headquarters and report to Marcus.
“Dinni is a proven leader, with more than 20 years of experience in successfully operating cable systems,” Marcus said in a statement. “He has a great track record and shares my commitment to creating a performance driven, customer-centric culture at Time Warner Cable. Over the past year we have strengthened our executive ranks with the hiring of Artie Minson and Phil Meeks. Dinni is yet another complementary addition to our already world-class management team, and I couldn’t be more delighted to have him at the helm of our operations.”
Jain is the former president and COO of Insight Communications, which Time Warner Cable acquired in 2012. He joined Insight in 2002 as executive vice president and chief financial officer, before being named EVP and Chief Operating Officer in 2003. He was promoted to President and Chief Operating Officer in 2006, serving in that capacity until the company was sold in 2012.
Jain comes at a time when TWC is under siege from a possible takeover attempt by Charter Communications – the Connecticut MSO has reportedly assembled $25 billion in bank financing for a deal that could be valued as high as $70 billion – and a period of sluggish operational performance. TWC lost 306,000 residential video subscribers in the third quarter, its worst ever.
Jain is used to turnarounds – he is credited with creating a consumer-focused culture at Insight. Between 2003 and 2009, Insight’s customer satisfaction scores increased by almost 50%. Jain also re-engineered Insight’s sales, marketing, customer service and product development functions, resulting in video, high speed data and voice subscriber growth and penetration levels that ranked among the best in the industry.
"I am honored to be joining a company with a long and proud tradition in this industry and am excited to be a part of the dynamic leadership team that Rob is creating," Jain said in a statement.