TWC Sheds More Light On Internet Outage

Says ‘Erroneous Configuration’ Was To Blame
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Time Warner Cable provided more detail on an issue with its national backbone that caused a temporary outage of its broadband and on-demand services early Wednesday morning.

“During an overnight network maintenance activity in which we were managing IP addresses, an erroneous configuration was propagated throughout our national backbone, resulting in a network outage. We immediately identified and corrected the root cause of the issue and restored service by 7:30am ET,” TWC said in a statement issued Wednesday evening.  “We apologize for any inconvenience this caused our customers. A failure of this size is very serious and we are taking the necessary steps to improve our processes with the objective of making sure this doesn’t happen again.”

TWC, which serves more than 11 million broadband subscribers and is in the process of being acquired by Comcast, confirmed earlier that the disruption occurred Wednesday at about 4:30 a.m. ET, and that services were “largely restored” by 6 a.m. ET.

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