El Dorado Hills, Calif. -- The division between the No. 1
and No. 3 billing suppliers -- United States Computer Services and Cincinnati Bell
Information Services -- will blur further as CBIS begins to implement Internet-billing
applications provided through USCS division International Billing Services.
CBIS, which provides information services and billing for
MSOs including Cox Communications Inc., already uses IBS for bill printing.
Under the new contract, CBIS will offer its cable-company
customers the option to provide subscribers with electronic statements that can be viewed
and paid online at the operators' Web sites. Use of the electronic option will be in
addition to print.
"CBIS chose IBS because of its leadership in statement
processing and because it established relationships with all of the key players -- MSFDC,
CheckFree, Intuit Inc., CyberCash -- in the electronic-billing marketplace," said
Robert Marino, president and CEO of CBIS, in a prepared statement.
On electronic bills, all of the information commonly found
on a printed statement is included, plus links to frequently asked questions and
product-ordering areas. Customer-service representatives also have access to the
electronic versions, and they can view a log that notes how the subscriber used the
electronic bill. Marketers can get real-time reports to see how electronic bill inserts
have performed. IBS stores historic data on the electronic bills on its servers.