Volume Control

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Comcast More Than Just Cable?

Comcast may have dreams beyond cable. First they hired AOL's Advanced Services VP Jim Tobin. Clearly Tobin didn't leave AOL to run a [telephone network] replacement, which is what they currently offer.

What I'm hearing is that Comcast is in the mode to go wireless. Seems they already own some spectrum that would let them go in the WiMax direction. Their markets don't conflict with Towerstream, a pre-WiMax company. A rumor I heard that makes some sense is that Comcast and Towerstream do something together, possibly with the end result being Comcast buying Towerstream. Why? It eliminates the last mile and more importantly, cuts out the most costly part of the customer acquisition. The truck roll.

And Tobin is just the guy to lead that effort.

Andy Abramson, Del Mar, Calif., andyabramson.blogs.comandyabramson.blogs.com/voipwatch/2005/10/comcast_more_th.html

Complaint Plaint

The conservative right must've grown exhausted after Janet Jackson's Super Bowl nip slip, as the number of indecency complaints filed with the FCC dropped from 157,000 in the year's first quarter to just 6,200 in the second quarter. Which makes FCC chair Kevin Martin's job much easier and gives him more time to focus on that which matters, like golf. But rather than take advantage of the fewer number of complaints and give each a bit more attention, the Michael Powell replacement is addressing them as one big steaming pile of [stuff] he couldn't be bothered with.

David Hauslaib, New York Jossip.com, www.jossip.com

The Cox Solution

Worse still, [Cox's] solution to the matter is to simply not charge us for the months in which we don't have access. I would thank you for that wonderful gesture, if only it weren't legally required of you.

Jonathan Bailey, New Orleans, “An Open Letter to Cox Communications,” Raven's Rants, October 5, 2005, on his lack of Internet access since Hurricane Katrina hit the Gulf Coast in late August www.ravensrants.com/mt/001310.shtml

COX RESPONDS: We don't pat ourselves on the back for suspending billing, as suggested by the blog. But we do take pride in the fact that Cox immediately began working to communicate with customers after Hurricane Katrina cut its swath through the market.

We felt it very important to let customers know that they would not be billed during this terrible time and that their automatic debits would also not occur.

For many whose paychecks were uncertain, or who live paycheck-to-paycheck, we thought it important to ease their minds.

David Grabert, director, media relations, Cox Communications, Inc.

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