Volume Control


Choices Raise the Bar

“Whenever you have choice, it increases competition. That decreases prices and improves quality. It raises the bar for Comcast. Now they are going to have to focus on customer relations and care in a way they haven't before.”

Jeff Kagan, telecom analyst, on Comcast facing competition in Detroit from AT&T's U-verse TV, The Detroit News

Shrinking the Monthly Nut

“Let's open the city to a little competition for our business. Maybe then we'll see our cable mortgages come down.”

Keith Callan, Aliquippa, Pa., letter to the Philadelphia Daily News

Consumers Can't Wait

“Regulation cannot keep up with sweeping technological changes in telecom. It is no longer acceptable for consumers to wait for months while a regulatory commission decides when a new service should be provided. As soon as new services hit the popular press, telecom customers want them and they do not wait. They will jump to the first service that comes to market, regardless of who provides it.”

John Koppin, Indiana Telecommunications Association president, letter to the South Bend (Ind.) Tribune

Taking Customers

“Their ability to get our video subscribers is harder than our ability to get their voice customers.”

Steve Burke
, Comcast chief operating officer, at the 2007 Cable Show

Home Field Disadvantage

“The Wisconsin Badgers will no longer play their games on ESPN Plus. Instead, they will be shown on the Big Ten Network. This means for subscribers of Time Warner Cable or Charter Communications you're out of luck. If you have AT&T's U-Verse, DirecTV and Dish Network, you will have access. This is precisely why there needs to be competition in the cable industry in Wisconsin … Without effective competition, Time Warner and Charter are free to decide which channels consumers get.”

John Hayden
, Rise of the Fighting Phoenix

Where Are the Benefits?

“Verizon is a latecomer that wishes to tilt the competitive playing field with a [Massachusetts statewide video franchise] bill that would place restrictive burdens on many of its multichannel video customers outside of Greater Boston … In such a case where a business makes no promises of public benefit, there are no particular performance goals expected, except, perhaps, to shareholders for greater profits.”

Nolan Bowie, Joan Shorenstein Center on the Press, Politics and Public Policy, in The Boston Globe