Cyprus' Cablenet Expands Relationship with OpenVault - Multichannel

Cyprus' Cablenet Expands Relationship with OpenVault

Fast-Growing Mediterranean Operator Invests in Solutions to Improve Customer Experience
Author:
Publish date:

Hoboken, NJ; September 6, 2018 – Cablenet, one of the fastest growing privately-held telecommunications companies in the Mediterranean, is using solutions from OpenVault to ensure alignment of customer usage with optimal bandwidth packages and to enable direct communication with subscribers.

Cablenet will use OpenVault’s CommsPlus and Rating & Charging modules to significantly improve user experiences by adopting a communication notification system and a usage management tool. CommsPlus provides Cablenet customer service representatives and subscribers with critical subscriber usage details as well as automated E-mail notification to subscribers when they approach/cross thresholds. The Rating & Charging module enables Cablenet to perform Usage Based Billing rating; manage quotas and subscriber HSD usage; deploy flexible service product/packages; and ultimately, provide optimal bandwidth service for both average and power-users alike.

The agreement is the latest stage in a multiyear relationship between Cablenet and OpenVault, a leading provider of industry analytics and technology solutions for broadband operators, and part of an expanding OpenVault presence in Europe.

“As one of the region’s leading providers of telecommunications services, Cablenet is committed to investing in technology and infrastructure to offer the fastest, most innovative and cost-effective subscriber experience available,” states Nicolas Shiacolas, Cablenet CEO. “By extending our relationship with OpenVault, we illustrate this commitment to innovation and continue to set industry standards throughout Europe in speed, affordability and customer satisfaction.”

Mark Trudeau, OpenVault’s founder and CEO adds, “Cablenet is a true industry pioneer that is committed to providing its subscribers with the latest and most innovative solutions available in a rapidly evolving landscape. With the adoption of OpenVault’s CommsPlus and Rating & Charging modules, Cablenet sets the bar for European providers not only to optimize market opportunities but to proactively anticipate subscribers’ usage needs and network capabilities.”

Related

Charles Patti

Cable Center Panel Tackles Customer Experience at SCTE•ISBE Cable-Tec Expo

“Cable Center Customer Centric Consortium (C5) and Cable Solutions through Design Thinking” will bring together Dr. Charles H. Patti, the Cox Endowed Professor of CX and Senior Fellow at The Cable Center; Kimberly Gibson, senior director, customer operations for Cable ONE; and Scott Wise, vice president, customer operations for Cox Communications.

Bernardo Huberman lowres

Inventor, Tech Futurist Huberman to Speak at Cable-Tec Expo

Dr. Huberman, Fellow and vice president of the Core Innovation Team for CableLabs, will address how Silicon Valley and the cable and telecommunications industry can jointly ride the tidal wave of Artificial Intelligence and Internet of Things technologies to unlock new areas of growth.

SCTE•ISBE CAP Membership Zooms 40% in Seven Months

Now at 42 members, the program enables corporate members of all sizes jointly to address industry issues, to develop solutions and standards in preparation for emerging technologies, and to dramatically expand access to training, networking, and education.